Autumn Gardens

● The provider had compiled detailed guidance and information which was given to all visitors on arrival to the home. This ensured safe practices were followed throughout the entire duration of the visit. All visitors were screened for symptoms of COVID-19 and were provided with full Personal Protective Equipment (PPE). This enabled the service to protect people, staff and visitors.

● The service had an extensive garden area with shelter to allow safe visiting for families. However, at the time of the inspection, non-essential visiting to the home was restricted due to potential cases of infection recently reported within the home.

● The home primarily supported people from the Greek community and had translated all guidance leaflets and information packs into Greek so that people, relatives and visitors could have a better understanding of the processes in place around infection prevention and control.

● Staff were wearing full PPE in line with government guidance and the provider's policy and had received regular in-house training and updates on COVID-19, infection control and the use of PPE. Guidance for staff had also been translated into Greek.

● The provider ensured that they were abreast of and worked in line with the most current government, Department of Health, CQC and Local Authority guidance to enable them to continue keeping people safe and free from infection. The provider's policy and procedures informed and directed care delivery and staff support. These were reviewed and updated when required.

Further information is in the detailed findings below.

The five questions we ask about services and what we found