Linden Lodge

People were supported to access work and activities which considered their hobbies and interests. Some people were also supported to acquire skills and training to further develop in their chosen hobbies and interests.

Without exception, care and support was personalised and was delivered with people as the leaders of their care, guiding staff on how they wished to be supported.

People's diverse needs and qualities including their protected characteristics were recognised and valued. Support staff knew people well and supported them in ways which were individual to them, their character and their needs.

Risks identified with people's health and care needs had been assessed and appropriate guidance was available for support staff to follow to support people safely.

Processes were in place to ensure people received their medicines safely and as prescribed.

We observed there to be enough support staff available to support people safely. Recruitment processes were followed and ensured that only those staff assessed as safe to work with vulnerable adults were recruited.

Staff received appropriate training and support to carry out their role and meet people's assessed needs.

People were supported to maintain healthy lives. People's dietary needs were known by staff and recorded within their care plans. People were supported accordingly based on their identified needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives knew who to speak with if they had any concerns and were confident their concerns would be addressed and resolved.

We observed support staff to be kind, caring and respectful of people's privacy and dignity.

Quality assurance systems implemented by the registered manager and provider ensured that the quality of care people received was continually monitored. Where issues were identified these were addressed and further learning and improvements were considered.