Roseneath Avenue

Roseneath Avenue is a residential care home providing personal care for up to 6 people living with a learning disability and/or autistic spectrum disorder. At the time of the inspection, there were 6 people living at the home. Each person had a large flat within the home consisting of a bedroom, living and kitchen area and a bathroom and contained everything the person needed to live independently.

Right Support: People were supported by staff to pursue their interests. The service worked with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative. Staff did everything they could to avoid restraining people. The service recorded when staff restrained people, and staff learned from those incidents and how they might be avoided or reduced. The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their needs. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this. At the time of the inspection, there was a high usage of agency staff. We found concerns around the lack of training and supervision regular agency staff.

Right Care: Staff had training on how to recognise and report abuse. However, we found some concerns around how safeguarding issues were identified and managed. Whist staff had training around safeguarding, we found safeguarding concerns were not always identified and managed appropriately. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating, using body language, sounds, pictures and symbols could interact comfortably with staff and others involved in their treatment/care and support because staff had the necessary skills to understand them. People's care, treatment and support plans reflected their range of care and support needs.