Roland Residential Care Homes - 6 Compton Road

At this inspection we found the service remained good.

People's personal risks had been assessed and clear guidance provided to staff to enable them to minimise the known risks. There was a clear focus on mental health risk assessments and information on how to maintain mental health well-being.

People received their medicines safely and on time. People received yearly medicines reviews and there were systems in place to audit medicines.

Staff had received training in safeguarding which was refreshed each year. Staff were able to explain different types of abuse and understood how to report any concerns. Staff were safely recruited.

The home had taken steps to ensure that people were protected from the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to have choice around food and had easy access to drinks. Menus were planned weekly in consultation with people.

We observed warm and friendly interactions between staff and people. Staff knew people well and there was a warm, pleasant atmosphere within the home.

Staff understood how to treat people with dignity and respect and we observed this throughout the inspection.

Care plans were person centred and documented what was important to people and how they wanted their

care to be delivered.

The home took time to find out each person's interest and assisted them to take part in them. There were also in-house activities that people could choose to take part in. People, where appropriate, were supported to access the community.

People's views on how the home was run was taken into account and people attended residents' meetings to voice their opinion.

There was a complaints procedure that people and relatives were aware of.

There was good oversight of the home by the registered manager. There were a number of quality assurance audits that helped identify any areas that needed to be addressed, and we saw lessons were learnt from accidents and incidents.

People, relative and staff were positive about the registered manager. The registered manager was visible around the home and people appeared comfortable talking to him.

The home worked in partnership with other healthcare professionals to ensure that people's individual well- being was supported.

Further information is in the detailed findings below.

The five questions we ask about services and what we found