Roland Residential Care Homes

Risk assessments gave staff detailed guidance and ensured that risks were mitigated against in the least restrictive way. Risk assessments were reviewed and updated regularly.

People received their medicines safely and on time. People's medicines were reviewed by healthcare professionals on a regular basis. People were encouraged to understand their medicines and why they had been prescribed.

People's mental health was supported and regularly reviewed. People were encouraged to understand their own mental health to aid well-being.

Staff had received training in safeguarding and understood how to report any concerns. People were actively encouraged to raise concerns.

Staff were recruited safely and appropriate checks conducted before commencing employment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People could choose what they wanted to eat and drink and helped create weekly menus. People were encouraged to eat a healthy diet and this was discussed with them.

We observed caring and supportive interactions between staff and people. Staff knew people well and people appeared comfortable around the staff.

People could practice their faith and were supported by staff to attend places of worship.

There was an open culture within the home and staff felt comfortable raising issues or seeking advice from colleagues and the registered manager. People, relatives and staff were positive about how the home was run.

There was good oversight and governance of the home including regular audits for various aspects of care and the environment.

Further information is in the detailed findings below.

The five questions we ask about services and what we found