Anastasia Lodge Care Home

Care staff knew how to recognise possible abuse and explained the steps they would take to report their concerns and protect people from potential abuse.

People told us that staff were kind and caring and supported them in ways which respected their privacy and dignity but also promoted their independence.

Care plans were person centred, detailed and listed people's support needs and how they wished to be cared for in response to those needs.

Risks associated with people's health and care needs were assessed, giving guidance to staff on how to manage and minimise risks to keep people safe from harm.

Medicines were administered and managed safely, ensuring people received their medicines on time and as prescribed.

There were sufficient numbers of staff available at the home to ensure people's safety and that care needs were appropriately met.

Recruitment processes followed by the service ensured that only those staff assessed as safe to work with vulnerable adults were employed.

People were seen to eat and drink well. People always had access to drinks and snacks. Where required, people received appropriate support and assistance with their meals.

People's healthcare needs were monitored and were supported to access health and care services where specific needs and concerns had been identified.

Staff had access to training, further development and appropriate support to enable them to deliver care and support to people effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives knew who to speak with if they had any concerns or complaints and were confident these would be addressed immediately.

The registered manager and senior managers regularly monitored the quality of care people received and where issues were identified actions were taken to make the required improvements and promote learning to prevent re-occurrence.