St Vincent's Care Limited

A thorough pre-assessment was carried out with people and their relatives prior to admission to the service. People were supported to have appointments and access to other health and social care professionals. Staff had received training in all areas that enabled them to support people. The service had been adapted and was accessible to everyone, regardless of their mobility needs. People's nutrition and hydration needs had been considered and met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. People's dignity was maintained at all times and their privacy respected. People were encouraged to be independent with daily tasks by a staffing team who were always there to step in a support people when needed.

Care plans were person centred, providing a background to people's personal stories as well as giving detail about their health and care support needs. People's communication needs were met by trained staff. A full time activities co-ordinator provided a range of daily activities for people either in small groups or 1 to 1. People and their loved ones told us they were confident to raise issues of concern if needed and people received appropriate care and support towards the end of their lives.

Everyone spoke well of the registered manager and the wider management team. Regular auditing of systems and processes meant that any patterns or trends were quickly identified. People, their relatives and staff all had regular opportunities to provide feedback about how the service was run.