Hazelmere Nursing Home

Hazelmere is registered to provide nursing, care, and accommodation for up to 28 people. There were 21 people living in the service when we visited. People cared for were mainly older people who were living with a range of care needs, including arthritis, diabetes and heart conditions. Some people were also living with dementia. Most people needed support with their personal care, eating, drinking or mobility. Accommodation was provided over two floors.

The management team reviewed the service through a range of governance systems that looked at ways to provide positive outcomes for people. However, it was not fully effective as it had not identified that not all people had specific care plans and risk assessments in place to meet their individual health needs. Immediate action was taken, and we received an immediate action plan to ensure systems were more robust to prevent this shortfall occurring again. People received safe care and support by staff trained to recognise signs of abuse or risk and understood what to do to safely support people. One person said, "I feel safe here, absolutely, it's such a relief to have someone to make sure I'm safe." A visitor said, "They seem very competent, I have faith in the staff here." There were enough staff to meet people's needs. Safe recruitment practices had been followed before staff started working at the service. People were supported to take positive risks, to ensure they had as much choice and control of their lives as possible. We observed medicines being given safely to people by appropriately trained staff, who had been assessed as competent. The home was clean, well-maintained, and comfortable. The provider ensured that when things went wrong, accidents were recorded, and lessons were learned.