Close House Nursing and Residential Care Home

We found the following examples of good practice. • Measures were in place to support visitors to safely access the service and prevent them from spreading infection during their visits. Alternative arrangements were in place to support people to maintain contact with their loved ones when face to face visits were not possible. • Staff and people were supported to maintain social distancing. Furniture had been moved to support people to be able to stay two meters apart where possible. • People's wellbeing was at the forefront of the care they received. Staff told us they explained and reassured people about the changes to care that had taken place during the pandemic. This included supporting people to understand staff wearing facemasks. • Staff had received training in the appropriate use of PPE and were able to correctly explain how they put in on and took it off. • Quality assurance audits were completed to ensure safe infection control practices were being followed and to identify any improvements. Staff told us they were supported to raise any concerns or anxieties and had access to a helpline for additional support.

Further information is in the detailed findings below.

The five questions we ask about services and what we found