Meadow's Court

Overall, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, mental capacity assessments required further development to ensure these were decision specific and provided clear evidence as to when best interests should be followed and who should be involved. We have made a recommendation around this.

Staff were trained to recognise potential risks and signs of abuse. Staffing levels were safe. Staff used personal protective equipment (PPE) appropriately when supporting people and infection prevention and control processes were in place.

Staff and people told us there was a positive culture in the home and everyone spoke positively of the registered manager. People and staff were engaged in the running of the home, and people benefited from the home's partnership working with external agencies.

The provider and registered manager were responsive to concerns raised at the time of the inspection. They made some immediate improvements and had plans in place for further improvements.