Cherwood House Care Centre

People's experience of using this service: People living at Cherwood House received safe care from skilled and knowledgeable staff. People told us they felt safe receiving care from the service. Staff understood their responsibilities to identify and report any concerns. The provider had safe recruitment and selection processes in place.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely and people received their medicines as prescribed.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. However, recording of mental capacity assessments needed improving. People were supported to maintain good health and to meet their nutritional needs.

People told us staff were caring. Staff consistence enabled people to receive good care from staff who knew them well. People had access to a variety of activities to prevent social isolation.

Cherwood House was well-led which resulted in provision of good care. The service had a clear management and staffing structure in place. Staff worked well as a team and had a sense of pride working at the service. The provider had quality assurance systems in place to monitor the quality and safety of the service.

The service was an integral part of the local community. The team facilitated various community links that reflected the needs and preferences of the people who used the service. We have made a recommendation about recording of MCA.