OSJCT Langford View

We inspected the home, which included visiting the home and speaking with people. We also spoke with staff who were on duty and sought feedback from relatives as well as healthcare professionals who often visited the home.

We found the service had enough staff to meet people's needs. People told us they did not have to wait to be attended to. During the inspection, call bells were answered in a timely manner and staff did not look rushed. Relatives told us they had never had any reason to think there were not enough staff to care for people. Staff told us there were enough staff to meet people's needs, however, there were a few times when they were short if staff called in sick at short notice.

We found risks in relation to falls had been identified and there were management plans in place. Equipment was used to help prevent the risk of falls, such as sensor mats.

We found people were protected from the risk of acquiring infections and the service was clean. Personal protective equipment was readily available and all staff were following the latest guidance.

We also found risks in relation to weight loss were identified and managed positively. Healthcare professional advice around nutrition was sought in a timely manner and some people had put on weight.

People had limited access to activities and the provider was looking at improving days out when visiting guidance changed.

Prior to the inspection we received anonymous concerns of poor communication and that the service was poorly managed. There was a long-standing registered manager who had been in post since the opening of the home nine years ago. People and relatives told us the home was well managed and that communication was effective. Staff told us the manager was supportive and included them in decisions about the changes. The provider had effective quality assurance systems in place which were used to drive improvement.