The George Brooker Care Society Limited
Care home, Barking and Dagenham, 45 beds
Outstanding
Rated on
Rating from the Care Quality Commission.
The George Brooker Care Society Limited: inspection record
Rated Outstanding in May 2026, up from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Inadequate in 2015, then Good in 2016 and 2019, then Outstanding in May 2026.
Its last inspection improved it from Good to Outstanding. The latest rating was published 5 months ago.
How it compares locally
- The only Outstanding care home in Barking and Dagenham, out of 20 with a rating.
- Larger than 7 in 10 care homes in Barking and Dagenham.
What inspectors found
From the Care Quality Commission's assessment published 21 May 2026 (assessment visit 25 February 2026). Quoted under the Open Government Licence.
We carried out our assessment of this service between 20 April 2026 to 22 April 2026. The George Brooker Care Society Limited is a care home providing accommodation, nursing, personal care and support to older people living with dementia and physical disabilities. The service specialises in supporting older people living with dementia. At the time of this assessment there were 42 people using the service.
There was a strong emphasis on providing people with an extremely caring service where their privacy, independence, choice and dignity were promoted and met. Staff treated people with kindness and compassion, such as using reassuring touch and comfort. Staff were very knowledgeable about people and were committed to ensuring their individual and diverse needs and preferences were met. Staff continuously sought and acted on people’s choices regarding their care, and these choices were valued. The provider supported staff wellbeing extremely well, which demonstrated they were valued. As a result, staff worked well as a team to ensure people’s needs were met in a caring and compassionate way.
Read the full summary
Risk assessments and safety checks were in place. The home was clean and fresh, supported by effective cleaning schedules to minimise infection risks. Medicines were managed safely, with people were involved in any changes.
The provider collaborated and worked in partnership, sharing information and learning with partners to provide a service that worked seamlessly for people. They demonstrated a strong culture of continuous learning and innovation.
Staffing levels were sufficient to meet people’s needs. Staff were suitably recruited and received appropriate induction, supervision, and ongoing training. They had access to a wide range of learning opportunities, and their competencies were assessed to ensure they were able to carry out their roles safely and effectively.
The service was exceptionally well-led, with visible, inclusive and values-driven leadership. Leaders demonstrated strong oversight of the service and used effective governance systems, data and feedback to continuously monitor and improve quality and safety. There was a strong culture of openness, learning and accountability, with clear roles and responsibilities understood across the service. Leaders worked in partnership with people, relatives, staff and external professionals to drive improvement and ensure positive outcomes. Staff felt supported, valued and empowered, and this contributed to a well-managed service where person-centred care and continuous improvement were embedded in practice.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding.
This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding.
This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | George Brooker House, 100 Dagenham Avenue, Dagenham, RM9 6LH |
|---|---|
| Neighbourhood | Becontree, Barking and Dagenham |
| Phone | 020 8984 8983 |
| Website | www.georgebrookerhouse.co.uk |
| Registered manager | Margaret Strong |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 10 December 2020 (opens the Care Quality Commission website) Latest assessment published 21 May 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The George Brooker Care Society LimitedBrand: Abbeyfield Society |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP25897R (opens Companies House) |
Nearest alternatives
- G Park View Care home with nursing, 0.4 miles awayGood
- G Cherry Orchard Care home with nursing, 0.5 miles awayGood
- – Chestnut Court Care Home Care home with nursing, 1.1 miles awayNot yet rated
- G Hanbury Court Care Home Care home with nursing, 1.1 miles awayGood
- G Manor Lodge Care home with nursing, 1.1 miles awayGood
Getting help from London Borough of Barking and Dagenham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barking and Dagenham
- Ask for a care needs assessment
- Phone: 020 8227 2915
- Support for carers
- Paying for care: London Borough of Barking and Dagenham
Checked on the council's website, November 2026.
Common questions
- Does The George Brooker Care Society Limited provide nursing care?
- No. The Care Quality Commission lists The George Brooker Care Society Limited as a care home without nursing.
- How many beds does The George Brooker Care Society Limited have?
- The Care Quality Commission's register lists 45 beds at The George Brooker Care Society Limited.
- When was The George Brooker Care Society Limited last inspected?
- The Care Quality Commission's latest rating for The George Brooker Care Society Limited was published on 21 May 2026.
- Who runs The George Brooker Care Society Limited?
- The George Brooker Care Society Limited is run by The George Brooker Care Society Limited.
- What is The George Brooker Care Society Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 21 May 2026.