Cherry Orchard

Risks to people were assessed and managed in a way that enabled people to take positive risks as part of an independent lifestyle. People were protected from the risk of abuse and harm and staff understood their responsibilities for keeping people safe. Medicines were kept safe and given to people at the right time. There was a process in place for the recording, reporting and learning lessons from accidents and incidents.

People's needs were assessed before they began using the service and they had access to healthcare professionals as required to meet their needs. Personalised care plans were in place, which reflected people's needs and were updated regularly. People were supported to have maximum choice and control of their lives and staff supported them in least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew people they were supporting including their preferences, which helped to ensure personalised care was delivered. People using the service and their relatives told us the service was caring and we observed staff supporting people in a caring and respectful manner. Staff respected people's privacy and dignity and encouraged independence.

Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider.