Bennetts Castle Care Centre

Bennetts Castle Care Centre is a residential care home providing the regulated activities of personal and nursing care and treatment of disease, disorder or injury to up to 64 people. The service provides support to older people, many of whom are living with dementia. At the time of our inspection there were 63 people using the service. This is a purpose-built care home, built over three floors. Care is provided on the ground and first floor. The second floor is used for laundry and administrative purposes.

Systems were in place to protect people from the risk of abuse. Risk assessments had been carried out to identify the risks people faced. These included information about how to mitigate those risks. There were enough staff working at the service to meet people's needs and the provider had robust staff recruitment practices in place. Medicines were managed in a safe way. Infection control and prevention systems were in place. Accidents and incidents were reviewed to see if any lessons could be learnt from them.

Quality assurance and monitoring systems were in place to help drive improvements at the service. People and staff told us there was an open and positive culture at the service. People were supported to express their views. The provider was aware of their legal obligations, and worked with other agencies to develop best practice and share knowledge.