Broomhill Lodge

Staff had knowledge of safeguarding and were able to demonstrate the procedures they needed to follow. Risks to people's individual health and wellbeing were identified and care was planned to minimise the risks. There were enough staff deployed to provide the care and support people needed. The staff recruitment process was robust and medicines were appropriately stored, administered and checked. The service had processes for the prevention and control of infection.

Staff had been trained in a variety of areas and were supported to maintain their skills through supervision and refresher training. People had access to appropriate health professionals when required and were provided with a diet and drink that met their individual preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements.

Staff had a good knowledge of people they supported and respected their privacy and dignity. They promoted people's independence. Confidentiality of people's personal information was maintained. People's care needs were documented so staff could provide personalised care and support. Staff monitored people's health and wellbeing and sought advice or guidance from healthcare professionals as needed.

There was a complaints procedure which provided information on the action to take if someone wished to make a complaint and what they should expect to happen next. The provider welcomed suggestions on

how they could develop the service and make improvements. There were systems in place to manage, monitor and improve the quality of the service provided. Staff were aware of their roles and responsibilities and felt supported by the management team.