Hillsview - Eastwood House

Hillsview Eastwood House is a 20 bedded service for people with mental health needs, physical disabilities, or dementia. At the time of our inspection, there were 16 people using the service.

People felt safe using the service and were protected from abuse because the staff knew how to identify and report concerns. Risks to people were assessed and reviewed regularly. People were supported to make decisions and choices in relation to their care and support. People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staffing levels were sufficient to ensure people received appropriate support to meet their needs. There were systems in place for the monitoring and prevention of infections. Staff were knowledgeable about the people they cared for. Systems were in place to make sure people received their medicines safely, as prescribed by their doctor.

People received personalised care and support that was tailored to their individual needs. Care plans had sufficient information for staff on how to deliver care and support to people, in accordance with their wishes. People and their relatives knew they could speak with staff or the management team if they had any concerns. Staff encouraged people to take part in activities of their choice and this helped to ensure they were not socially isolated. The provider had a complaints policy in place which included who to contact to raise a complaint and how it would be dealt with.