Eastwood Lodge

Eastwood Lodge is a residential care home providing personal and nursing care to older people. The service was registered to provide support to up to 22 people and there were 21 people using the service at the time of our inspection.

The provider had safeguarding policies and procedures in place. Staff had received training about how to safeguard people and knew how to report any potential abuse. Any potential risks to people were assessed to ensure their safety. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was a system to record when accidents or incidents happened. People's medicines were safely managed. Enough staff worked at the service to meet the needs of the people. The provider had safe recruitment and selection processes in place. There were systems in place regarding the prevention and control of infection.

The provider operated an open and inclusive culture where people, relatives, staff and other professionals were encouraged to help improve the service provided to people. They sought feedback from people who used the service and their relatives about the service. Staff were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them. The management team worked closely with external organisations to ensure people needs were met.