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What inspectors found

From the Care Quality Commission's assessment published 16 September 2024 (assessment visit 18 April 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People commented positively about the care and support they received from staff. There were systems to reduce the risk of abuse and to assess and monitor potential risks to people who used the service. There were enough staff to meet people’s care and support needs. The provider had a system in place to learn from lessons following incidents or accidents to improve quality of care to people. Medicines were managed safely. People were protected from the risks associated with the spread of infection.

2. Effective

   GGood Good

   Systems were in place to assess people’s needs before they started to use the service. The registered manager and staff had a good understanding of the principles of MCA. There were policies and procedures for them to follow. The registered manager worked closely with health and social care professionals to monitor the health of people.

3. Caring

   GGood Good

   People and their relatives told us the staff were very kind and caring and treated them in a respectful manner. Staff were aware of the needs and preferences of people and had built up good relationships with them. People were involved, where able, in decisions about their care, which helped them to retain choice and control over how their care and support was delivered. People were treated with respect by staff and had their privacy, dignity and independence respected.

4. Responsive

   GGood Good

   People received care and support in accordance with their preferences, interests and diverse needs. Care plans were comprehensive and personalised. People were happy with the way staff cared for them. Care plans contained information about people's individual wishes, preferences, and how they wanted their care was to be delivered. The registered manager ensured people had an equal opportunity and were not treated differently or discriminated against because of their characteristics.

5. Well-led

   GGood Good

   The registered manager understood what their roles and responsibilities were. They knew they had to inform CQC of any notifiable incidents in line with the current regulations. The management team had systems to monitor and improve quality of the service provided. People, relatives, staff and other professionals were encouraged to help improve the service provided to people. There were regular audits and checks were undertaken to ensure the service was run well.