Eden Supported Services

People's experience of using this service People were safe in the service. Staff understood how to protect people from abuse. Each person had a risk assessment, which identified possible risks and how to manage them. The service provided enough staff, who were properly recruited, trained, supervised and supported to ensure people received safe care.

Medicines were managed safely ensuring people received their medicines as prescribed by their doctors. Incidents and accidents were monitored, reviewed and learnt from to ensure people were safe.

All parts of the service were clean and staff had attended training in infection control. Staff audited aspects of health and safety at the service to ensure the facilities and equipment were maintained and safe to use.

Relatives told us staff were caring and knew what they were doing. They told us staff ensured people's privacy and dignity was respected.

People enjoyed meals of their choice. However, improvements were required to include more varieties to reflect people's culture and preferences.

Staff supported people to access healthcare. They also provided activities, which ensured people engaged within and outside the care home.

People benefited from care plans, which were person-centred and reviewed regularly. People's relatives were involved and people were supported and encouraged to make decisions about their care. They were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff understood equality and diversity. They knew discrimination of any kind was not acceptable. People's communication needs were recorded and staff had experience and knowledge of how to communicate with people effectively. There was a complaints policy in place and relatives told us they knew how to make a

complaint.

Relatives were complimentary about staff and management of the service. They had opportunities to give feedback to ensure their views were considered in the service's quality assurance system. Regular audits of various aspects of the service were undertaken.