Maple House
Care home, Redbridge, 8 beds
Good
Rated on
Rating from the Care Quality Commission.
Maple House: inspection record
Rated Good in January 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2020. Rated Requires improvement in 2020, then Good in January 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 61 Good care homes in Redbridge, out of 71 with a rating.
- About the middle for size in Redbridge.
What inspectors found
From the Care Quality Commission's inspection report published 19 January 2023. Quoted under the Open Government Licence.
Right Support There was a positive relationship between people and staff who supported them. Throughout our visit we observed staff interact with people who used the service in a kind and courteous way. Risks to people's individual health and wellbeing were identified and care was planned to minimise the risks. People were cared for and supported by staff who had relevant training and skills. Staff had a good understanding of people's needs, choices and preferences, and were aware of how to meet people's individual needs as they changed. People's dietary needs were taken into account and their nutritional needs were monitored appropriately. We noted not all staff had received a formal supervision meeting recently.
We have made a recommendation about staff supervision.
Read the full summary
Right Care People received care and support that met their needs and took account of their preferences and personal circumstances. One relative told us, "I am very happy with the home." There were suitable arrangements for the safe storage, management and disposal of medicines. The registered manager worked well with other health and social care professionals to support people using the service. There were enough staff to meet people's care and support needs. The provider had a system in place to record and monitor accidents and incidents.
Right culture People and their representatives felt the service was well managed and staff felt supported. They found the registered manager approachable and friendly. People's safety was promoted by staff who had been trained to recognise and respond effectively to the risks of abuse. People were supported by staff who had received appropriate training and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service did support this practice. There were clear lines of responsibility and accountability within the management structure of the service. Effective systems were in place to quality assure the services provided, manage risks and drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 78 Aldborough Road South, Ilford, IG3 8EX |
|---|---|
| Neighbourhood | Goodmayes, Redbridge |
| Phone | 020 8590 7082 |
| Registered manager | Clare Thurlow |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 19 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Roselock Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03351848 (opens Companies House) |
Roselock Limited runs 4 services in London. 4 are rated Good or Outstanding.
Other services run by Roselock Limited
- G Broomhill Lodge Care home, RedbridgeGood
- G The Chase Care home, NewhamGood
- G The Old Registry Care home, RedbridgeGood
Nearest alternatives
- G The Old Registry Care home, less than 0.1 miles awayGood
- G Sheringham House Care home, 0.1 miles awayGood
- G Colenso House Care home, 0.1 miles awayGood
- G The Beeches (Seven Kings) Care home, 0.1 miles awayGood
- G Eden Supported Services Care home, 0.3 miles awayGood
Getting help from London Borough of Redbridge
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Redbridge
- Ask for a care needs assessment
- Phone: 0208 708 7333
- Support for carers
- Paying for care: London Borough of Redbridge
Checked on the council's website, November 2026.
Common questions
- Does Maple House provide nursing care?
- No. The Care Quality Commission lists Maple House as a care home without nursing.
- How many beds does Maple House have?
- The Care Quality Commission's register lists 8 beds at Maple House.
- When was Maple House last inspected?
- The Care Quality Commission's latest rating for Maple House was published on 19 January 2023.
- Who runs Maple House?
- Maple House is run by Roselock Limited. It runs 4 services in London.
- What is Maple House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 January 2023.