The Moorings

People who lived at The Moorings and relatives we spoke with only had positive comments about the management team and how the service operated. They told us good staffing levels afforded people responsive and dignified support.

It was evident through discussions with people and general observations staff morale was good. Everyone was committed to ensuring people received care and support based on their preferences and life choices. People told us they enjoyed the range of activities and felt well cared for. Comments included, "We have such a great activity person, [name] is unbelievable she is so enthusiastic and it is a joy to join in activities here."

We observed staff administered medication with a skilled and secure approach, which the registered manager strengthened through training. They continued to have good oversight of relevant procedures through monitoring and auditing to ensure people who lived at the home received medication safely.

Staff files we looked at evidenced the registered manager used the same safe recruitment procedures we found at our last inspection. Staff records showed personnel received training to enhance their skills. Staff we spoke with confirmed this. In addition, in-house trainers provided courses throughout the organisation on the premises.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

Care plan information focused on a person-centred method of supporting people. Also, information contained what support was required and consent to care forms had been signed by people who lived at The Moorings or their representative.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff supported people with their meals sensitively and respected their privacy. Staff checked they had enough to eat and comments were positive in relation to quality of meals and choices available to them. The cook had a good knowledge of different cultural needs of people and offered alternative menus if required. One person who lived at The Moorings said, "Great cook and lots of choice the meals are excellent."

People who lived at The Moorings were very positive about how they were cared for and treated by staff and the management team. One person who lived at the home said, "I could not get a more caring bunch of

people anywhere else."

There was a complaints procedure which was made available to people and their family when they commenced using the service. People we spoke with told us they were happy with the support they received.

The registered manager used a variety of methods to assess and monitor the quality of the service. These included staff and 'resident' meetings and satisfaction surveys to seek their views about the service provided. Recent surveys only produced positive comments about the home.

More information is in Detailed Findings below.