Newfield Lodge Rest Home

We found the following examples of good practice. There were clear processes in place for visitors to the service. They were screened for Covid 19 symptoms, including lateral flow tests and vaccination status, where they were not exempt, on arrival. They were also required to wear appropriate PPE. Visitors were supported to maintain social distancing with a separate entrance into the home away from public areas. Visits were safely facilitated in residents own rooms. The provider followed local infection prevention and control guidance during a recent outbreak of COVID-19 at the home including restricted visiting where appropriate. When visiting was not possible due to risk, the provider supported people to stay in contact with family and friends through regular video calls, telephone calls and a newsletter. Staff wore appropriate personal protective equipment (PPE) to ensure people were protected as much as possible from the risk of cross infection. There was a large quantity of PPE in stock. PPE and hand sanitisation points were located throughout the home. Staff had received training on how to put on and take off PPE safely. Enhanced cleaning was being completed by a dedicated housekeeping team throughout the day, to ensure the home remained clean and the risk of cross infection was reduced. The registered manager had an extensive COVID-19 policy in addition to their infection control procedures.

The five questions we ask about services and what we found