Lakeview Rest Homes

We found the following examples of good practice.

• Visiting at Lakeview Rest Homes was restricted. Visitors were required to follow best practice guidance and wear appropriate personal protective equipment (PPE). Their visiting policy and restrictions had been discussed with people, their families and friends. • New admissions and people who had returned from hospital were risk assessed and their immediate care and support followed government guidance. This included people having to isolate in their bedrooms. • Testing for Covid-19 for people and staff had occurred and was ongoing on a regular basis. The registered manager had ensured people who had tested positive were quarantined and cared for in their bedrooms. • Processes were in place for staff to put on, take off and dispose of PPE when entering and leaving higher risk environments. Additional PPE measures were in place when supporting people who had tested positive for Covid-19. We observed staff wearing PPE appropriately. • Staff said the registered manager was very aware of what precautions needed to be in place and felt everything was in place to keep them safe. We saw up to date infection prevention policy, covid risk assessments and a business continuity plan. We observed the home looked clean and hygienic. • People received support to maintain their relationships with their families and friends. This was achieved through telephone and video calls. The provider was in the process of building a visitors pod in the garden to allow face to face visits to take place.

Further information is in the detailed findings below.

The five questions we ask about services and what we found