Longhope Manor

The service had a registered manager as required, who was also one of the two registered providers. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Both providers were present during the course of our inspection.

At the last inspection in December 2015, the service was rated Outstanding. At this inspection, we found the service remained Outstanding.

Why the service is rated Outstanding:

The service has not only sustained the outstanding model of care and support provided to people, but built on this and made further improvements both to people's living environment and their social and leisure opportunities. The vision and values of the home were founded on widening and expanding people's experiences and ensuring they could lead fulfilled and enjoyable lives. There remained a strong focus on choice, control, independence and empowerment.

The provision of a new village clubhouse gave people access to facilities including spa treatments educational and recreational classes, use of the internet and also a restaurant for people to book and dine out. People were able to enjoy a range of hobbies and interests, whilst also having the opportunity to develop skills and interests they had not previously explored.

People consistently commented on how happy they were living at Longhope Manor and particularly commented on the lack of restrictions, the staff and providers' attention to detail, and the positive relationships they had with all staff.

There was an inclusive approach at the home which promote equality and diversity through respectful and gentle challenging of people's misconceptions and prejudice.

Further ways of promoting people's independence had been found since our previous inspection. Dignity and respect underpinned the staff and providers' daily practice.

Food, mealtimes and eating well were treated with the utmost importance and people enjoyed variety and choice in their meals and drinks, including how and when they wished to eat.

People continued to receive their medicines safely. Staff continued to be supported in their roles and received ongoing training and development.

The providers were an integral part of the day-to-day running of the home, which enabled them to continually monitor the quality of care provided and also to know everyone living at the home very well as individuals.

Further information is in the detailed findings below.

The five questions we ask about services and what we found