Castletroy Residential Home
- Care home
- 69 beds
- No nursing
- Dementia care
- Registered since 2010
- Luton, East of England
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Inadequate.
4 months
since the latest rating was published.
The only one
rated Inadequate care home in Luton, out of 32 with a rating.
Castletroy Residential Home: inspection record
Rated Inadequate in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Rowles House Limited (Good, 0.5 miles away) and Barton Lodge (Good, 0.6 miles away).
Nearest care homes:
- G Rowles House Limited Good, 0.5 miles away
- G Barton Lodge Good, 0.6 miles away
- G Rose Court Good, 0.7 miles away
- G Mulberry House Good, 0.7 miles away
- RI Widecombe Nursing Home Requires improvement, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 June 2026 (assessment visit 16 January 2026). Quoted under the Open Government Licence.
Date of assessment: 3 to 27 February 2026, we visited the care home on the 3, 10 and 12 February. We carried out this assessment due to concerns about the quality and safety of the care being provided to people.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
Castletroy Residential Home provides accommodation and care for up to 69 older people and people living with dementia. At the time of inspection 58 people were receiving care in the home.
The last rating for this service was good. At this assessment, the rating has changed to inadequate.
This assessment was comprehensive covering all the quality statements. We found 4 breaches of legal regulations in relation to safe care and treatment, environmental safety, safeguarding service users from abuse and improper treatment, person centred care and governance arrangements.
People did not receive safe care and treatment, because risks had not been assessed or planned for and medicines were not managed in a safe way. Staff had not identified, investigated or reported abuse.The environment was not clean or safely maintained.Care was not always person-centred, and staff were not always responsive to people's immediate needs. Staff had not completed all the necessary training to meet people's needs safely. Staff did not always raise concerns about people’s support needs with leaders. The provider’s systems for monitoring and improving quality had not been effective and areas requiring improvement had not been identified.
In instances where CQC has decided to take civil or criminal enforcement action against a provider, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have asked the provider for an action plan in response to the concerns found in relation to person centred care at this assessment.
This service has been placed into special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a time frame within which providers must improve the quality of the care they provide.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Inadequate.
This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulations in relation to safe care and treatment and safeguarding.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care,treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of the legal regulation in relation to safeguarding. We identified concerns that when people had shown distress and resisted personal care, their freedom of movement had been restricted physically by staff,and this has not been appropriately assessed or managed.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of the legal regulations in relation to safeguarding and person centred care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant people’s needs were not always met.
The service was in breach of legal regulations in relation to safeguarding and person centred care.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Inadequate.
This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to the governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 18 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 18 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 18 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)14 inspection reports, latest 12 March 2022. Latest assessment published 18 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Castletroy Care Home Limited
- Ownership type
- Organisation
- Companies House number
- 03511433 (opens Companies House)
Getting help from Luton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Luton Borough Council
- Ask for a care needs assessment
- Phone: 01582 547659 or 01582 547660
- Support for carers
- Paying for care: Luton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Castletroy Residential Home provide nursing care?
- No. The Care Quality Commission lists Castletroy Residential Home as a care home without nursing.
- How many beds does Castletroy Residential Home have?
- The Care Quality Commission's register lists 69 beds at Castletroy Residential Home.
- When was Castletroy Residential Home last inspected?
- The Care Quality Commission's latest rating for Castletroy Residential Home was published on 18 June 2026.
- Who runs Castletroy Residential Home?
- Castletroy Residential Home is run by Castletroy Care Home Limited.
- What is Castletroy Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 18 June 2026.
Contact
- Phone
- 01582 417995
- Address
- 130 Cromer Way, Luton, LU2 7GP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Rowles House Limited (Good, 0.5 miles away) and Barton Lodge (Good, 0.6 miles away).
Nearest care homes:
- G Rowles House Limited Good, 0.5 miles away
- G Barton Lodge Good, 0.6 miles away
- G Rose Court Good, 0.7 miles away
- G Mulberry House Good, 0.7 miles away
- RI Widecombe Nursing Home Requires improvement, 0.8 miles away