Rated Care Homes

Mulberry House

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 7 ratings

    Its last inspection improved it from Inadequate to Good.

  • 8 months

    since the latest rating was published.

  • 22 of 32

    rated care homes in Luton are rated Good, like this one.

Mulberry House: inspection record

Care home, 8 beds, Luton

Rated Good in March 2026, up from Inadequate.

Mulberry House: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. RI
    Widecombe Nursing Home Requires improvement, 0.1 miles away
  2. G
    Barton Lodge Good, 0.2 miles away
  3. G
    Rowles House Limited Good, 0.3 miles away
  4. O
    Little Bramingham Farm Residential Care Home Outstanding, 0.6 miles away
  5. I
    Castletroy Residential Home Inadequate, 0.7 miles away

See all care homes in Luton

See all care homes in Leagrave

What inspectors found

From the Care Quality Commission's assessment published 2 March 2026 (assessment visit 8 January 2026). Quoted under the Open Government Licence.

Date of assessment 20 January 2026 to 10 February 2026. Mulberry House is a care home. This is a specialist service that is used by autistic people or people with a learning disability. There were 7 people living at the service at the time of our assessment.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Some care records and medicines protocols were still generic rather than fully person‑centred. People were not always supported to develop independence. Governance systems had improved but were not yet fully embedded or applied consistently.

At our last inspection we identified breaches of the legal regulations in relation to governance, safe care and treatment and person-centred care. At this inspection, improvements had been made and the provider was no longer in breach of the legal regulations.

Governance systems had improved but were not yet fully embedded into daily practice. Care plans were more personalised and further improvements were planned to these and promoting people’s independence. People received prompt support to access other services, for example, physiotherapists. Staff understood how to keep people safe from the risk of harm or abuse. We observed staff were kind and patient. The environment was safe; fire doors had been replaced, rooms had been redecorated and broken furniture had been repaired or replaced.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
    The service was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the service was no longer in breach of this regulation.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
    The service was previously in breach of the legal regulation in relation to person-centred care. Improvements were found at this assessment and the service was no longer in breach of this regulation.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask when you visit

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  2. Visit at different times of day, including a mealtime.

Registration details

Registered manager
Sergio Rodrigues
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Learning disabilities or autistic spectrum disorder, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

11 inspection reports, latest 5 October 2023. Latest assessment published 2 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
03092317 (opens Companies House)

Complete Care Services Limited runs 3 services, all in the East of England. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.

Other services run by Complete Care Services Limited

  1. G
    Jasmine House Good. Care home, Hertfordshire
  2. RI
    Redwood House Requires improvement. Care home, Central Bedfordshire

Getting help from Luton Borough Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Mulberry House provide nursing care?
No. The Care Quality Commission lists Mulberry House as a care home without nursing.
How many beds does Mulberry House have?
The Care Quality Commission's register lists 8 beds at Mulberry House.
When was Mulberry House last inspected?
The Care Quality Commission's latest rating for Mulberry House was published on 2 March 2026.
Who runs Mulberry House?
Mulberry House is run by Complete Care Services Limited. It runs 3 services, all in the East of England.
What is Mulberry House's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 2 March 2026.

Contact

Phone
01582 570569
Address
120 Barton Road, Luton, LU3 2BD Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. RI
    Widecombe Nursing Home Requires improvement, 0.1 miles away
  2. G
    Barton Lodge Good, 0.2 miles away
  3. G
    Rowles House Limited Good, 0.3 miles away
  4. O
    Little Bramingham Farm Residential Care Home Outstanding, 0.6 miles away
  5. I
    Castletroy Residential Home Inadequate, 0.7 miles away

See all care homes in Luton

See all care homes in Leagrave