Jasmine House
- Care home
- 6 beds
- No nursing
- Registered since 2011
- Hemel Hempstead, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
23 months
since the latest rating was published.
153 of 210
rated care homes in Hertfordshire are rated Good, like this one.
Jasmine House: inspection record
Rated Good in November 2024, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Alexandra Care Home Requires improvement, 0.3 miles away
- G The Lodge Care Home Good, 0.3 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.3 miles away
- G Mountbatten Lodge Good, 0.4 miles away
- O St Pauls Care Centre Outstanding, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 November 2024 (assessment visit 9 September 2024). Quoted under the Open Government Licence.
Jasmine House is registered to provide accommodation and personal care for up to six people with mental health support needs and learning disabilities. There were six people living at the service at the time of this assessment. This was the first assessment of this service carried out under our single assessment framework. Assessment activity took place between 24 July and15 September. This was an unannounced assessment, and we visited the home on the 24 July. We looked at 13 quality statements: learning culture, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe and effective staffing, medicines optimisation, shared direction and culture, capable, compassionate and inclusive leaders, freedom to speak up, governance and assurance, partnership and communities and learning, improvement and innovation.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
We assessed whether the service met the Right Support, Right Care, Right Culture Guidance. We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. During the assessment, we spoke with 1 person who lived at the home. We spoke with staff on duty who included the registered manager. We carried out observations of care and support. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at a range of records, policies and procedures and how medicines were managed.
-
Safe
Good
Risks to people had been planned and there were appropriate measures in place to guide staff to care for people in a safe way. People were protected from the risk of abuse and staff spoke knowledgably about how to keep people safe. Medicines were managed safely, and staff had regular training in the administration of medicines. People and staff confirmed there were enough staff to care for people in a safe way. Staff were recruited safely, staff received regular supervision and training to ensure they had the necessary skills and knowledge. The registered manager had good infection control measures in place and staff were carrying out regular audits. If incidents occurred, the registered manager and staff worked together to prevent reoccurrence.
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Well-led
Good
There was a positive culture at the service. It was clear that staff enjoyed working at the home and people were happy living there. There was effective governance and management systems in place. Staff were positive about the registered manager and staff worked together to continue to ensure people were supported to meet their goals.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Ross Hensman
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 13 April 2021. Latest assessment published 5 November 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Complete Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 03092317 (opens Companies House)
Complete Care Services Limited runs 3 services, all in the East of England. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Complete Care Services Limited
- G Mulberry House Good. Care home, Luton
- RI Redwood House Requires improvement. Care home, Central Bedfordshire
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Jasmine House provide nursing care?
- No. The Care Quality Commission lists Jasmine House as a care home without nursing.
- How many beds does Jasmine House have?
- The Care Quality Commission's register lists 6 beds at Jasmine House.
- When was Jasmine House last inspected?
- The Care Quality Commission's latest rating for Jasmine House was published on 5 November 2024.
- Who runs Jasmine House?
- Jasmine House is run by Complete Care Services Limited. It runs 3 services, all in the East of England.
- What is Jasmine House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 November 2024.
Contact
- Phone
- 01442 253398
- Address
- 41 Hillfield Road, Hemel Hempstead, HP2 4AB Map (opens Google Maps)
Compare nearby
- RI Alexandra Care Home Requires improvement, 0.3 miles away
- G The Lodge Care Home Good, 0.3 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.3 miles away
- G Mountbatten Lodge Good, 0.4 miles away
- O St Pauls Care Centre Outstanding, 0.5 miles away