Alexandra Care Home
- Care home
- 76 beds
- Nursing care
- Dementia care
- Registered since 2020
- Hemel Hempstead, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2015, most recently Requires improvement in August 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
46 of 210
rated care homes in Hertfordshire are rated Requires improvement, like this one.
Alexandra Care Home: inspection record
Rated Requires improvement in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Lodge Care Home (Good, less than 0.1 miles away) and Jasmine House (Good, 0.3 miles away).
Nearest care homes:
- G The Lodge Care Home Good, less than 0.1 miles away
- G Jasmine House Good, 0.3 miles away
- O St Pauls Care Centre Outstanding, 0.3 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.4 miles away
- RI Cherry Tree Manor Requires improvement, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 4 August 2022. Quoted under the Open Government Licence.
Alexandra Care Home is a care home registered to provide accommodation and nursing care to up to 76 people. The service provides support to adults who require personal and/or nursing care, who may be living with physical disability, sensory impairment or dementia. At the time of our inspection there were 63 people were living at the service.
What inspectors found
People experienced delays in their care. There were insufficient staff deployed to meet the needs of people at key times. People, relatives, staff and visiting professionals shared concerns regarding the staffing level at the service, which our observations confirmed.
Read the rest of CQC's summary
Risks to people were not consistently managed. Records regarding incidents, accidents and untoward events were not consistent in their completion or consistent with entries made in people's care records. We were not assured that all incidences of concern were investigated or reported to appropriate authorities, when needed. This included relevant statutory notifications to the Care Quality Commission (CQC).
Quality assurance processes failed to identify the impact of the staffing level on people. Actions required following audits, checks and reviews were included in the 'home development plan' however, some actions were marked as completed when issues remained.
Staff were recruited safely.Staff were aware of their responsibilities regarding safeguarding people and the concerns to raise, should they have any. Medicines were managed safely with robust infection prevention and control measures in place.
People, relatives and staff found the registered manager approachable and supportive. Relatives reported an improvement in communication with the service and receiving up-to-date information regarding their family member's care.
Questions to ask when you visit
- Safe was rated Requires improvement on 4 August 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 4 August 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Grazyna Gadek
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 4 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Healthcare Homes (Spring) LimitedBrand: Healthcare Homes
- Ownership type
- Organisation
- Companies House number
- 12470212 (opens Companies House)
Healthcare Homes (Spring) Limited runs 6 services in England, 1 of them in the East of England. 4 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Healthcare Homes (Spring) Limited
- G Kingsmead Care Home Good. Care home with nursing, Swindon, South West
- G Ladymead Care Home Good. Care home with nursing, Swindon, South West
- G Oaktree Care Home Good. Care home with nursing, South Gloucestershire, South West
- G Romford Grange Care Home Good. Care home with nursing, Havering, London
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Alexandra Care Home provide nursing care?
- Yes. The Care Quality Commission lists Alexandra Care Home as a care home with nursing.
- How many beds does Alexandra Care Home have?
- The Care Quality Commission's register lists 76 beds at Alexandra Care Home.
- When was Alexandra Care Home last inspected?
- The Care Quality Commission's latest rating for Alexandra Care Home was published on 4 August 2022.
- Who runs Alexandra Care Home?
- Alexandra Care Home is run by Healthcare Homes (Spring) Limited. It runs 6 services in England, 1 of them in the East of England.
- What is Alexandra Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 August 2022.
Contact
- Phone
- 01442 246775
- Address
- 46 Alexandra Road, Hemel Hempstead, HP2 5BP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Lodge Care Home (Good, less than 0.1 miles away) and Jasmine House (Good, 0.3 miles away).
Nearest care homes:
- G The Lodge Care Home Good, less than 0.1 miles away
- G Jasmine House Good, 0.3 miles away
- O St Pauls Care Centre Outstanding, 0.3 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.4 miles away
- RI Cherry Tree Manor Requires improvement, 0.7 miles away