Cherry Tree Manor
- Care home
- 58 beds
- No nursing
- Dementia care
- Registered since 2010
- Hemel Hempstead, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2016, most recently Requires improvement in November 2025.
11 months
since the latest rating was published.
46 of 210
rated care homes in Hertfordshire are rated Requires improvement, like this one.
Cherry Tree Manor: inspection record
Rated Requires improvement in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lime Tree Manor Nursing and Residential Home (Good, 0.2 miles away) and Walsingham Support - 39 Adeyfield Road (Good, 0.3 miles away).
Nearest care homes:
- G Lime Tree Manor Nursing and Residential Home Good, 0.2 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.3 miles away
- O St Pauls Care Centre Outstanding, 0.4 miles away
- G Queensway House Good, 0.5 miles away
- G Jasmine House Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 11 November 2025 (assessment visit 20 July 2025). Quoted under the Open Government Licence.
Cherry Tree manor is a care home providing accommodation and personal care to a maximum of 58 people. This is a woman only service and at the time of the assessment there were 36 people living at the home.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The registered manager and staff were dedicated to providing care and support to people. As a team they were passionate about providing good care and ensuring people were happy living at the home.
At this assessment we identified medicines were not always managed safely, and risk assessments about specific health conditions did not always have enough information to provide staff with sufficient information to care for people. However, staff knew people well and had excellent knowledge to reduce the risk of harm. The local authority had recently carried out an assessment of care and had identified concerns, as a result the registered manager and the owner had developed an action plan, and they were starting to address the concerns identified.
The provider was working to implement a new care planning process, and the home was starting to embed a new process for managing accidents and incidents to ensure actions were recorded with sufficient detail.
The environment was well maintained and there was an ongoing programme of works scheduled to ensure the home was maintained to the best standard.
There were procedures to help make sure staff employed were suitable and had the skills and knowledge they needed. These included recruitment checks, regular training and supervision.
The culture within the service was a home away from home and people told us it felt like this. Overwhelmingly, staff and people spoke about the dedication shown by the registered manager to ensure people were enjoying living at the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s diversity was respected, and the team knew people well, if extra care or support was needed and when people’s needs changed this was done with compassion and kindness.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to safeguarding people from the risk of harm. The provider is now in breach of regulation 12 as medicines were not managed safely.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key requires improvement. . At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained the same good. o good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question as good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask when you visit
- Safe was rated Requires improvement on 11 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 11 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Anna Rutyna
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 15 April 2021. Latest assessment published 11 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Oak Care Limited
- Ownership type
- Organisation
- Companies House number
- 04146952 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Cherry Tree Manor provide nursing care?
- No. The Care Quality Commission lists Cherry Tree Manor as a care home without nursing.
- How many beds does Cherry Tree Manor have?
- The Care Quality Commission's register lists 58 beds at Cherry Tree Manor.
- When was Cherry Tree Manor last inspected?
- The Care Quality Commission's latest rating for Cherry Tree Manor was published on 11 November 2025.
- Who runs Cherry Tree Manor?
- Cherry Tree Manor is run by Oak Care Limited.
- What is Cherry Tree Manor's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 November 2025.
Contact
- Phone
- 01442 217621
- Address
- 8 Great Road, Adeyfield, Hemel Hempstead, HP2 5LB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lime Tree Manor Nursing and Residential Home (Good, 0.2 miles away) and Walsingham Support - 39 Adeyfield Road (Good, 0.3 miles away).
Nearest care homes:
- G Lime Tree Manor Nursing and Residential Home Good, 0.2 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.3 miles away
- O St Pauls Care Centre Outstanding, 0.4 miles away
- G Queensway House Good, 0.5 miles away
- G Jasmine House Good, 0.6 miles away