Queensway House

Risks to people's health, safety and wellbeing had been identified. Assessments were completed and included guidance from health professionals, where it had been received. Staff were provided with guidance to reduce the risk of harm to people and equipment to support people's health and mobility was provided.

Medicines were managed safely and were administered by staff who had been trained and assessed as competent. We were assured by the measures taken to help ensure the prevention and control of infection. The service was facilitating safe visits for family and friends, in accordance with Government guidance.

Staffing levels were reviewed regularly by the manager to ensure there were enough staff to meet people's needs. Staff were recruited safely to the service with all relevant pre-employment checks completed.

Quality assurance processes had been implemented since our last inspection. The manager was using a wide range of tools, and seeking feedback, to monitor and improve safety at the service and the quality of care provided. The service development plan recorded actions required following audits and checks. Work remained ongoing to achieve the actions detailed and for systems to fully embed in everyday practice. Feedback from professionals working at the service was positive.

Relatives gave mixed feedback on the engagement they had with the service but felt confident they would be listened to if they raised any concerns.