Autumn Vale Care Centre

Staff felt supported in their role, and further development of staff roles was being implemented. People enjoyed the meals provided to them and staff monitored people's weight and fluid intake. The environment was pleasant with plenty of communal space for people to enjoy including garden areas. Items of interest were placed around the service which supported people living with dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were involved in planning their care and they, along with their relatives felt listened to.

People felt that care was delivered in a way that met their needs and preferences. People enjoyed the activities on offer and there were systems in place to help prevent people becoming isolated. People felt able to approach the management team if they had a concern and were assured this would be acted upon. Complaints were well managed, and feedback was sought through meetings and surveys.

Feedback about the registered manager and management team was positive. The registered manager had developed a culture in the home based upon an open and caring environment. Quality assurance systems were effective in ensuring the home was running how it should and people received a good service.