St Pauls Care Centre

St Pauls Care Centre is a purpose-built care home offering people accommodation over four floors. The bedrooms are generous in size and there are several communal areas and dining facilities for people to use. People can also spend time outside in the garden.

People were happy and involved in the home's day to day life. People told us they were supported to continue to live their life; pursuing their hobbies and interest. Staff enabled people to accomplish their wishes and this increased people's self-esteem and their motivation to improve their physical and psychological well-being.

Staff used computer devices and other aids to help people communicate and interact with each other and their family members. There was a collective effort from staff to ensure each person living in the home felt important, included and the care they received was meeting their needs holistically.

People, relatives and staff were regularly asked to provide feedback about the service. The provider had regular meetings people and staff committees to ensure they could address any issues raised.

The provider worked together with other providers of similar service types to discuss and influence current best practice. Everyone we spoke with praised the management team of the home for being kind and working together for the people to receive care and support that met their individual needs and preferences.

The provider was responsive to the needs of the community by developing and offering services needed, for example, for people with an acquired brain injury. Health and social care professionals were extremely positive about the care and support people received and praised the leadership in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe and well supported by staff who knew them well. Staff were trained and skilled to meet people's health needs. They knew how to recognise possible signs of abuse and report concerns to

their managers or external safeguarding authorities.

People's medicines were administered safely by staff who were trained and had their competency checked. Infection control procedures were followed by staff when cleaning and when offering personal care to people.

There were enough staff, employed through robust procedures, to meet people's needs in a timely way. When things went wrong staff completed a root cause analysis of the incident to ensure that any actions needed to improve the service could identified and implemented.

People praised staff for their kind, caring and respectful attitude. People's likes, dislikes and cultural preferences were known and respected by staff and management in the home. Staff met and catered for people's diverse dietary needs. When there was a need for it, health professionals like dieticians were involved to help people achieve a good nutrition.

The registered manager and the provider completed a range of regular audits to ensure they were assessing the quality and safety of the service provided. Where actions were needed to improve the service, these were completed in a timely way.