Rowles House Limited

People's experience of the service and what we found: People were cared for safely and protected from abuse and the risk of abuse. Known risks to people's care were assessed and reviewed regularly. There were enough staff to meet people's needs. Safe recruitment practices were followed to ensure staff were suitable for their roles.

Medicines administration processes were followed so people received their medicines safely in the way they preferred. Staff used personal protective equipment (PPE) when needed and infection control practices were in place.

Accidents and incidents such as falls were reported, recorded and followed up appropriately. Regular analysis was undertaken so patterns or themes could be identified. Lessons were learned when things went wrong and improvements were implemented to reduce the risk of recurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided positive feedback about their roles, good teamwork and support from the management team.

Quality monitoring processes were undertaken to ensure effective management oversight of all aspects of the service. The registered manager was aware of their regulatory responsibilities including informing the Care Quality Commission (CQC) of notifiable events and incidents. The management team worked openly and transparently for the benefit of people living in the service.

Staff were supported and feedback was encouraged from people, relatives and the staff team. When any issues or concerns were raised, these were taken seriously and dealt with by the management team. The staff team worked well with health and social care professionals to ensure people received care and treatment to meet their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk