Teme Court Residential Care Home

The provider had processes in place to protect people from avoidable harm and abuse. Staff were aware of their responsibilities in relation to this and were clear about the way to escalate any concerns they identified. Risks to people were identified using best practice tools and guidance, and care was planned so people's safety was maintained.

The home environment was clean and tidy, and staff worked to reduce the risk of infection. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

Staff were available to provide a timely response to people and provide safe care. People received their medicines as prescribed and medicines were managed so people's health needs were met.

People received an assessment before they moved into the home. Care plans reflected people's needs and were reviewed at set intervals or when a person's needs changed to ensure they reflected the latest care people needed.

Staff received training relevant to their roles and had regular supervision. People's nutritional and health needs were promoted, and the home environment was maintained with ongoing improvements taking place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's ability to access information was assessed to ensure they had access to information relating to their care and consent to care was gained.

Staff were kind and caring. They respected people's privacy and dignity and supported people to be as independent as possible.

People received personalised care which promoted their preferences. Their care plans reflected their needs and staff understood people's needs. Ongoing action plans were in place to further improve people's opportunities to recreational activities. Planned events took place to help people mark different times of the

year.

People's wishes at the end of their lives were respected and staff worked with healthcare professionals to ensure people were pain free and comfortable.

The provider had processes in place to deal with people's complaints should they arise. People and relatives were aware of how to raise any concerns and felt comfortable in doing so should they need to.

The registered manager worked in an open way with people, their relatives, staff and health and social care professionals to provide a good quality of life for people. There were clear leadership and people told us they could speak with staff, the registered manager, deputy manager or the provider if there were issues. Staff felt supported by the manager team and worked well as a team. Systems were in place to monitor the quality of the service and the care provided and actions were taken to continuously improve the service.