Western Park View Nursing Home

People's records assessing potential risk were not always completed accurately. The management team had not worked consistently to ensure all staff working within different areas of the service completed records well. We have recommended that the provider implements assessments tools reflective of good practice guidance, which are completed and reviewed by staff who have had training in their use.

The service had a 'visiting pod' which would provide independent access for family members to visit their relatives. All visitors to the service would be required to wear personal protective equipment (PPE). Staff were seen to be wearing PPE appropriately. Both people and staff were routinely tested for COVID, consistent with government guidance.

Staff were aware of their responsibilities in reporting concerns to safeguard people. Medication was managed safely. There were enough staff to meet people's needs and checks were carried out as part of staff recruitment. Staff undertook training in topics related to the promotion of people's safety, health and welfare. Staff were knowledgeable about their role in reporting concerns, both internally and externally.

People and staff views were sought and were considered as part of managerial meetings to develop the service. The manager had comprehensively responded to whistleblowing concerns and had liaised effectively with staff and with the Care Quality Commission.

Plans for improvement had been identified, these were kept under review by the area manager who regular visited and met with the manager and staff.