Seymour House (Hartlepool) Limited

Care staff, in general, adhered to COVID-19 guidance on working in a care setting. We raised the need to ensure supplies of PPE were available at more points throughout the service. The deputy manager immediately ensured PPE was made at both entrances of the home.

There were enough staff on duty and staff were recruited safely. There had been some staff turnover recently and the provider was actively recruiting permanent staff.

People told us they were treated with kindness. People told us the care was safe and, overall, they were happy at Seymour House. Staff were dedicated and committed to providing an effective service.

People were protected from abuse by staff who understood how to identify and report any concerns. Medicines were managed safely.

Staff had received mandatory and condition specific training. Staff supervision sessions were completed.

People were receiving nutritious meals, but some people felt these could be a bit repetitive at times. Work is in progress to develop a more rehabilitation focus and a skills kitchen was being created.

Staff worked closely with local healthcare professionals and commissioners. These good working relationships ensured people received care and treatment in a timely manner.

The provider had ensured the governance arrangements were used to critically review practices within the service. We received positive feedback about how the service was managed.