Seaton Hall Residential Home
- Care home
- 29 beds
- No nursing
- Registered since 2010
- Central Hartlepool, Hartlepool, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
12 months
since the latest rating was published.
2 of 26
rated care homes in Hartlepool are rated Requires improvement, like this one.
Seaton Hall Residential Home: inspection record
Rated Requires improvement in October 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dinsdale Lodge Care Home (Good, 0.1 miles away) and Warrior Park (Good, 0.2 miles away).
Nearest care homes:
- G Dinsdale Lodge Care Home Good, 0.1 miles away
- G Warrior Park Good, 0.2 miles away
- G Seymour House (Hartlepool) Limited Good, 0.4 miles away
- G Queens Meadow Care Home Good, 1.2 miles away
- G Greenfield Lodge Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 October 2025 (assessment visit 10 June 2025). Quoted under the Open Government Licence.
Date of Assessment: 18 to 22 August 2025. Seaton Hall Residential Home is a care home registered for accommodation for people who require nursing or personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
It is registered to accommodate up to 29 older and younger adults some of whom are living with dementia. At the time of our inspection, there were 25 people using the service.
The last rating for this service was good (report published 26 April 2018). We conducted this assessment due to the age of the previous rating.
Risks to people were not always identified and managed safely. Systems and processes in place to monitor the quality and safety of the service were not effective. Quality assurance systems in place had failed to identify areas where the service was not operating safely and exposing people to a risk of harm. On the first day of inspection, we raised concerns about the general cleanliness of the premises. Infection control risks for people were not always well managed over an extended period. Care records were generic and were not always accurate or complete, they did not always contain sufficient information to enable staff to support people safely.
The registered manager took immediate action to address the issues we highlighted, including seeking support from the local NHS Infection Prevention and Control (IPC) nurse, created new documentation and consulted with the software providers of their care planning system.
Processes were in place to ensure people were protected from the risk of abuse and harm. Staff had completed safeguarding training. Medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People were supported to maintain their interests and to access the wider community.
Staff worked well together to ensure people's needs were met. The registered manager told us they had a good working relationship with external healthcare professionals.
People, relatives, and staff were encouraged to give feedback about the service. Residents’ meetings were regularly held, and all visitors were invited to complete a ‘Visitors’ Quality Assurance Survey.’
The service was in breach of legal regulation in relation to safe care and treatment, assessing the risk of, and preventing, detecting, and controlling the spread of infections, and good governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and the governance at the service.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance at the service
Questions to ask when you visit
- Safe was rated Requires improvement on 17 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 October 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Wendy Dick
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 9 January 2021. Latest assessment published 17 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- A Wilks
- Ownership type
- Individual
Getting help from Hartlepool Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hartlepool Borough Council
- Ask for a care needs assessment
- Phone: 01429 272905, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Seaton Hall Residential Home provide nursing care?
- No. The Care Quality Commission lists Seaton Hall Residential Home as a care home without nursing.
- How many beds does Seaton Hall Residential Home have?
- The Care Quality Commission's register lists 29 beds at Seaton Hall Residential Home.
- When was Seaton Hall Residential Home last inspected?
- The Care Quality Commission's latest rating for Seaton Hall Residential Home was published on 17 October 2025.
- Who runs Seaton Hall Residential Home?
- Seaton Hall Residential Home is run by A Wilks.
- What is Seaton Hall Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 October 2025.
Contact
- Phone
- 01429 260095
- Address
- 10 The Green, Seaton Carew, Hartlepool, TS25 1AS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dinsdale Lodge Care Home (Good, 0.1 miles away) and Warrior Park (Good, 0.2 miles away).
Nearest care homes:
- G Dinsdale Lodge Care Home Good, 0.1 miles away
- G Warrior Park Good, 0.2 miles away
- G Seymour House (Hartlepool) Limited Good, 0.4 miles away
- G Queens Meadow Care Home Good, 1.2 miles away
- G Greenfield Lodge Good, 1.3 miles away