Alderson House

People were safe at the service as staff understood their roles in managing any possible safeguarding issues. The risks to people's safety were assessed and measures in place to mitigate risks and keep people safe.

People were supported by sufficient numbers of staff who received training for their role. The provider undertook safe recruitment processes to ensure people were supported by a suitable staff group.

People received their medicines from staff who had been trained to safely administer medicines. Staff employed safe practices to control the risks of infection at the service and there were processes in place to learn from incidents and accidents to reduce the risk of reoccurrence.

People's nutritional and health needs were well managed and the environment they lived in was well maintained. The service had a number of communal areas for people to use, both inside and outside the property. There was also equipment for people to follow their hobbies and enjoy their environment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a caring staff group who respected their choices. People had the opportunity to voice their opinions on their care and were supported when needed with the services of advocates.

People received care in a personalised way, staff we spoke with showed a good understanding of people's needs. However, the information in their care plans did not always support this. The management team were aware of the need to review and improve the information in people's care plans and were already working to address this.

People were supported to maintain relationships with their families, follow their hobbies and be involved in social activities. Information was provided in ways people could understand and there was clear information around the service to support people should they wish to make a complaint.

People and staff told us the registered manager and other senior managers were approachable, and both people and staff were able to voice their opinions about the service and felt they were listened too. The registered manager worked to provide an open person centred approach to people's care and worked with other health care professionals to achieve this.