Apex Care Centre

Apex Care Centre is a residential care home providing personal and nursing care to 28 people aged 65 and over at the time of the inspection. The service can support up to 40 people.

The service had processes in place to ensure people were protected from the risk of abuse. The risks to their individual safety had been assessed and measures were in place to reduce risk. However, people newly admitted to the service did not always come with sufficient information for staff to support them in a safe person-centred way. Staff told us and records showed there were not always enough staff to support people. People's medicines were not always managed safely. Quality monitoring processes were in place, but some aspects required improvement in relation to medicines and oversight of falls. The service was clean and there were good infection prevention and control measures in place to reduce the risk to people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's care was provided in a person-centred way and there was an open and caring culture at the service. Relatives had confidence in the staff to support their family member.