Oak Lodge

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People living at the service were supported in a safe way by staff who knew their needs well. This included supporting people with their medicines and any health needs they may have. Risks to people's safety were highlighted and measures were in place to reduce these risks. The environment people lived in was well maintained and the facilities available to people at the service enhanced their day to day lives.

Right Care People's independence was promoted. People were encouraged, with the right support, to take ownership of daily living activities. This included helping with cooking, managing their personal care needs and cleaning their own rooms to enhance their independence. There were enough staff to support people to undertake the different activities of their choice.

Right Culture The staff culture at the service was positive. The registered manager, their deputy and staff put the needs of people at the heart of everything they did. Staff were well supported with regular supervision and meetings; they underwent training to support them in their roles. People had been encouraged and supported to make friends and undertake a range of activities outside the service to enhance their continued independence. All the people we spoke with at the service told us they enjoyed living at Oak Lodge and staff supported them in the way they wanted to be supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk