Orchard House Care Home

The home had changed their registration since the last inspection and were no longer providing nursing care, which had caused the reduction in the number of people using the service since we last visited.

People's experience of using this service: People and their relatives told us they were happy with the care they received at Orchard House. Staff were described as warm and friendly, and the registered manager was approachable and supportive.

There were systems in place to maintain the safety of people and checks were in place on the premises and equipment.

The mealtime experience we observed lacked a social atmosphere and staff appeared task focused. We were advised this might have been due to the disruption of the building work which had displaced people and possibly interfered with routines. The manager assured us they would address this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We observed numerous kind and caring interactions between staff and people. People were treated with dignity and respect.

Care plans were person centred and people had access to a variety of activities. People's social needs and interests were considered.

The registered manager had a clear focus on continuous improvement. Systems were in place for the monitoring of the quality of the service and records held by the manager were extremely well organised and easy to navigate.