Swarthmore Housing Society Limited

Risk management was not always comprehensive and up to date. People who had been identified at risk did not always have documentation in place to guide staff.

Several people did not have current and up to date Deprivation of Liberty Safeguards in place. However, we were aware this had been applied for within the specified time to the local authority.

Records were not always completed correctly to document the support people were given.

People's care plans did not always reflect their support needs. Some care plans had conflicting information recorded.

People were supported to follow their interests and take part in activities that were socially relevant to them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had a choice of food and specific dietary requirements were catered for.

The management was aware of the culture of the service. We were aware there were ongoing issues relating to a member of staff. Where performance of staff was an issue this was dealt with accordingly. The service promoted and supported fairness and an open culture for staff to air their views and concerns.

Staff received safeguarding training when they first joined the service. Staff we spoke with told us they knew what abuse was and they would report any concerns following the correct procedure.

Staff were caring and respected people as individuals. Staff ensured people's privacy and dignity needs were respected during personal care. People could be as independent as they wanted to be.

People and relatives spoke highly about the service and said Swarthmore was … "A great place to live" One person commented, "I am as happy as I would be anywhere."

There was a wide range of activities for people to engage in and to follow their hobbies. The service encouraged people to take active roles in their community.