The Gables

We found the following examples of good practice:

• Safe arrangements were in place for professionals visiting the service. This included a confirmed negative lateral flow test, vaccination against COVID-19, requirement to show a COVID-19 pass, hand sanitisation and wearing personal protective equipment (PPE).

• Policies, procedures and risk assessments related to COVID-19 were up to date which enabled staff to keep people safe.

• All staff had received training and followed correct infection control and using personal protective equipment (PPE) processes. The provider ensured a sufficient stock of appropriate PPE and there were designated notice boards available to remind staff about correct guidelines and handwashing. There was a programme of training refreshers to ensure staff knowledge was kept up to date. Spot checks took place to ensure staff adhered to the training provided

• The service was clean and fresh, staff carried out a number of additional tasks, such as cleaning of any regular touchpoint surfaces. Regular infection control audits took place and actions had been followed up when required.

• The provider offered support to aid the wellbeing of the team, individual assessments had been carried out with staff members to ensure any individual circumstances or health conditions were known and the support could be offered as needed.

• The registered manager reported good support from the local health professionals and the team at the provider's head office.

The five questions we ask about services and what we found