Chalfont Lodge

The provider treated people with kindness, empathy and compassion and respected people’s privacy and dignity. Staff knew people very well and we saw people were treated as individuals in a compassionate, kindly fashion.

The provider made sure people were at the centre of their care and treatment choices, and records confirmed people were at the forefront of everything the service did. The provider and staff ensured people achieved positive outcomes. We saw the provider and staff were responsive and effective in relation to people’s mobility needs, the homes physiotherapy team supported people to strive to restore their mobility and achieve their goals.

Leaders were passionate about delivering high quality care, and they monitored care provision to support improvements in people’s lives. The provider and registered manager recognised staff wellbeing was a vital component to delivering good care and ensured staff were supported appropriately. Regular meetings were held with staff, including supervision, handovers, and daily briefings. Staff consistently told us how they felt supported in their roles.

The service worked effectively with external agencies and professionals to ensure people’s needs were met in a planned and timely and compassionate manner.

People enjoyed a wide range of activities and had free access to large well-kept garden areas they planned and tended with the help of staff.

Personalised care was planned through discussions with people and their relatives and care plans were very clearly written, provided guidance and good examples of how people were supported to take part in day-to-day activities. Staff knew how to identify and respond to changes in people’s needs. Systems were in place to manage risks to people and provided staff with clear guidance on risk management.

The service had initiatives in place to promote and support people with their health and well-being and routinely monitored people’s care and treatment. Documentation around capacity was completed appropriately.

Staff understood their responsibility to report concerns about safety. There were enough safely recruited and trained staff to carry out safe care. The environment met people’s needs and staff managed the risk of infection. The home was clean and free from malodours.