Fenton Lodge

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right support: Staff had the training, information and support they needed to provide people's care in a safe way. People's medicines were managed safely and staff supported people to access healthcare services when they needed them. Staff managed risks well to keep people safe.

The registered manager and staff were proactive in seeking way to improve people's well-being and quality of life. Staff supported people to identify their goals and aspirations and to live meaningful lives. People had opportunities to take part in activities they enjoyed and to access their local community.

Right care: There were always enough staff available to meet people's needs and keep them safe. People were supported by consistent staff who knew their needs well. Relatives told us the home was a family-oriented and supportive environment in which their family members flourished.

People received kind and compassionate care. Staff protected and respected people's privacy and dignity. People were supported to be as independent as possible and to develop and maintain skills.

Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider's recruitment procedures helped ensure only suitable staff were employed.

Right culture: The registered manager provided good leadership for the home and promoted a culture in which staff valued people's individuality and protected their rights. The views of people who lived at the home, their relatives and staff were sought and listened to.

Staff felt valued for the work they did and had opportunities to contribute to the development of the home. Monitoring systems were effective in keeping people safe and ensuring they received good quality care. The registered manager and staff had established effective relationships with other professionals involved in people's care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.