Shandon

Right Support: The model of care and setting maximised people's choice, control and independence. Shandon is an ordinary house which is in a quiet location whilst not being isolated. There were sufficient skilled and experienced staff available to support people's needs and positive relationships had developed. People had access to healthcare support when needed and positive links had been built with professionals involved. People received their medicines safely and in line with their prescriptions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make their own choices and staff supported people with new and different opportunities

Right Care: People were supported by staff who knew them well and were kind in their approach. There was a warm and homely atmosphere where people's individual preferences and lifestyles were respected. Staff were caring in their approach and treated people with dignity. People were encouraged to maintain their independence. Staff paid attention to detail and where people's needs changed, they responded promptly to ensure the people's comfort and safety. Staff understood people's individual communication needs.

Right Culture: Staff understood and practiced the values of the service in providing a highly personalised service in line with people's needs and preferences. People were involved in their care and staff understood the importance of people being at the centre of their home. Systems were in place to monitor the quality of the service people received. There was a commitment to continuous improvement and staff worked alongside other professionals to achieve this. The provider understood their responsibilities to the people they support and the staff team.