Ashbourne Court Care Home

The process for learning from accidents and incidents to prevent these from happening again was inconsistent. Some accident records were incomplete and did not contain evidence of an analysis on what happened and how to prevent re-occurrence.

The provider had monitoring systems in place and took prompt action when any concerns were identified. However, their systems had not identified the concerns we found during our inspection. Following our feedback, the registered manager provided evidence they had taken appropriate action to make improvements.

Staff were recruited safely. There was enough staff on duty to meet people's needs and these were met in a timely manner. There was a calm and happy atmosphere. People told us the staff responded to calls and met their needs. The provider had contingency plans in place in the event of staff absence to help ensure continuity of care.

There were risk assessments in place for people who used the service and the environment which were regularly reviewed and updated. Safety checks were undertaken regularly including fire safety and environment checks.

A part-time activities coordinator provided people with a range of activities and people spoke highly of them.

Feedback indicated people using the service were happy with the care they received. We saw the staff were kind and friendly. Relatives thought people were well cared for and trusted the staff and management team.

The provider was suitably qualified and experienced. They worked with staff to ensure people's needs were met in a person-centred way. There were appropriate systems for reviewing people's health and working with relevant health and social care professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.