Mansfield Manor Care Home

The providers COVID-19 policies were not up to date and had not reflected the latest guidance. This meant we could not be assured by all the aspects of managing the infection control needs. The domestic staff had cleaning schedules to ensure the home was routinely cleaned. This included steamers for fabric coverings. However, touch cleaning was not continued after the domestic staff had completed their hours. The provider reviewed this aspect of cleaning and made adjustments to the cleaning schedule to reflect on going touch surface cleaning. On arrival visitors had not been routinely asked to complete a questionnaire to support track and trace, the provider implemented this procedure along with a temperature check.

We found the following examples of good practice. ● We found care home testing was in place for both people using the service and the staff. Testing has been increased since the COVID-19 outbreak. Daily temperatures were being taken; however, these were increased to twice daily to meet government guidance. ● There were sufficient supplies of personal protective equipment (PPE), which were placed around the home for easy access. ● There were currently no visitors within the home, however technology was used to support calls to family thought this method or the telephone. The home had a visitor's 'pod' the use of which will be resumed as soon as possible. ● Staff were encouraged to change into their uniform on site, to reduce the transmission of COVID-19. The provider was reviewing areas of the home to establish a larger space and easier access. ● Staff had received training in wearing their PPE and the importance of changing between each person. The manager told us they complete regular competency checks to ensure staff continued to be compliant in this area.

The five questions we ask about services and what we found