Fernleaf Residential Home

Internal quality assurance processes were not always effective in monitoring the service which meant improvements were not always made.

People who used the service were protected from the risk of abuse, harm and neglect by suitably trained staff who knew them well. Concerns were reported and acted upon. People we spoke with told us they felt safe.

There were enough competent staff on shift to ensure people were safe and received good quality care. Staff were recruited safely; however, recruitment files needed some improvement to ensure that all steps taken were fully documented prior to a person starting at the service.

Staff were supported with an induction and rolling training programme to ensure they were skilled within their roles. Induction documentation could be improved to show all information and support provided to a new starter and training was required on supporting autistic people and people with a learning disability.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the service was well-led and they received person-centred care. Relatives we spoke with supported this and told us management were open and approachable. Management and staff were clear about their roles, responsibilities and continuously looked for ways to develop and improve the service and the level of care provided.

Staff, people, and their relatives and visitors were encouraged to share their views. The registered manager understood their responsibility to be open and honest with people and had acted when things went wrong. The provider worked in partnership with others.